De-Escalation Techniques


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Date & Location
Monday, May 19, 2025, 12:00 AM - Wednesday, December 31, 2025, 12:00 AM

Overview

Online A Call Away Telephone Triage Conference: De-escalation Techniques

Presented by Lauri Comstock, MSN, RN, CPN

Participants who meet the requirements for successful completion will receive 1 nursing contact hour.

Requirements for successful completion

View the entire video recording

Complete the attestation

Complete the evaluation

Financial Relationship Disclosure:

No relevant financial relationships were identified for any member of the planning committee or any presenter/authors of the program content


Credits
ANCC Contact Hour(s) (1.00 hours)

ANCC Learning Outcomes
At the conclusion of this activity, learners will be able to:

  1. Identify one way they can utilize de-escalation techniques when dealing with challenging phone calls.

Accreditation

Children’s Mercy Kansas City is approved as a provider of nursing continuing professional development by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.